Plumbing Emergencies

We’ve all heard the old saying that “Time is money”.  Unfortunately it’s also true that “overtime is even more money” and that means that Emergency calls after hours can be expensive.  The good news is that in many cases you can avoid the extra cost by knowing what to do.  So, to help save you time, money and possible damage to your home, we’ve created a list of the most common emergency plumbing issues that arise and what you can do immediately to control the situation until you can call us and schedule a service call during regular hours.
 

Important – Be Prepared

  • Locate the main water shut off valve in your home and understand how to operate it.  In many emergencies, closing this valve will be one of the first things you need to do.
  • Another good idea is to keep a supply of towels or other absorbent items nearby to the water shut off because this is the first place you will head in an emergency and you will save valuable time by not having to search for them.
  • If your home has a Hot Water Tank heated by natural gas, locate the Gas Shut Off Valve and familiarize yourself with its operation
  • If your home has a Hot Water Tank heated by electricity, locate the circuit breaker on your Electric Panel that is used to power the Hot Water Tank and familiarize yourself with its operation.
  • Locate the Cold Water Supply to the Hot Water Tank and familiarize yourself with its operation.

 

Burst water pipe

  • locate the main water shut off valve and turn it off.  This will stop the supply of water to your home.
  • Dry up the any damp areas as best you can and call us first thing the next morning to schedule a service call

 

Leaking Faucet

  • Look under the sink/counter and locate the Hot & Cold shut off valves.  Turn both of these clockwise until they are fully closed.
  • This should stop the leaking and allow you to schedule a service call during regular business hours.

 

Clogged Toilet - Tank won't stop filling with water

  • Locate the shut off valve supplying water to the toilet and turn it clockwise to the fully off position.
  • Normally, the shut off valve is located approx. 6" from the floor on the left side of the toilet if you are facing it.

 

Hot Water Tank Burst / Leaking

 

ELECTRIC

  • Locate the circuit breaker that sends power to the Hot Water Tank and switch it to the OFF position.
  • Locate the cold water supply to the Hot Water Tank and turn this valve to the fully OFF position
  • With the cold water valve off, the remainder of the water in the tank should drain into the drain pan.
  • If you do not have a drain pan under your Hot Water Tank, or if there is too much water for it to hold, use towels or a mop to collect the excess water until the tank has fully drained.

GAS

  • Locate the gas shut off valve for the Hot Water Tank and turn this valve to the fully OFF position.
  • Locate the cold water supply to the Hot Water Tank and turn this valve to the fully OFF position
  • With the cold water valve off, the remainder of the water in the tank should drain into the drain pan.
  • If you do not have a drain pan under your Hot Water Tank, or if there is too much water for it to hold, use towels or a mop to collect the excess water until the tank has fully drained.